Frequently Asked Questions (FAQ’s)
If You Cannot Find Your Answer In Our Frequently Asked Questions Please Contact Our Customer Service Team Here.
Find Upcoming Events?
The easiest way to find new events / different brunch themes near you is to search by city.
A list of events can be found through your city: Here
Find / Download Your Purchased Tickets?
Please log into your “My Account” dashboard to view & download your QR code ticket.
The Table Size You’d Like To Book Is Unavailable Or Sold Out?
The first and easiest option is to check if you can create your preferred table size of multiple tables (i.e. you’d like a table of 6 but it’s sold out however there’s a table of 4 (Shared) and table of 2 (Shared) available). Upon purchase, please book under the same name and add in the notes of the booking that you’d like to sit on the same table / next to each other. Please note that “Booths” or “Fixed Tables” cannot be combined with other tables. You may see an option call “Tables At The Bar”, these can only be combined with other tables at the bar.
Alternatively, if you need any further assistance please contact our customer service team and we’ll try our best to accommodate your booking: Here.
Event Timings And Locations?
Please read the event description of your chosen event for all event timings and Location address.
A list of events can be found through your city here. If the event location is TBC, it means we finalising some details before we let you know where it is being held. Once all details are confirmed we will update all customers booked on to the event.
Looking For A Future Date And Can't See It On The Website?
Large Group Bookings/ Birthdays and Hen Do’s?
Please submit and large booking enquiries over 10+ here.
Corporate / Private Events?
Please visit the corporate section of our website here.
Food Menu And Ordering?
All food menus are in the event description of your chosen event.
You can select what food you’d like to eat at the point of purchase, alternatively, you can select “TBC” and you have up until Tuesday 5:00 pm prior to the event to add/edit food options on your “My Account” dashboard. Please remember to remove the “TBC” number, BEFORE, submitting your food order.
You won’t have to pre-order drinks as these are sorted on the day.
Non Drinkers Information?
Tickets are the same price for those that do not drink alcohol. Selected non alcoholic options are available.
Allergies?
Yes, we cater for all major dietary requirements including gluten intolerance, vegetarians, and vegans. These options are listed on our menu when you purchase, please select the preferred option.
For severe allergies / anaphylaxis please contact our customer service team (selecting “food allergies”) a minimum of 3 working days before your event. here.
Changing Or Adding A Food Order?
Please log into your “My Account” dashboard where you can change your food order (up until Tuesday 5pm prior to the event), you would have received an email with all the instructions on how to log in and how to do this.
When Does Bottomless Start / How Long Does Bottomless Last?
Bottomless times vary and some events do not include bottomless drinks. Please view the specific event page description that you’re interested in attending for all bottomless timings.
Please note that bottomless timings cannot be extended for guests who arrive late. If you arrive outside of the advertised bottomless timings, you may not receive your full allocation of bottomless drinks.
Can Tickets Be Refunded Or Exchanged?
No, please read our T&Cs carefully available here.
How Much Are Tickets?
All current prices are listed on our website according to availability on the Specific Events Page.
Tickets are sold on a “first come first serve basis”.
A booking fee is applied on checkout, this is a set cost and covers the transaction fee set by the banks.
Prices are non negotiable and we regret that we are unable to accept deposits (unless for large bookings 10+ people)
What Does My Ticket Include?
Please view the specific event page description that you’re interested in attending for all event information and what is included in your ticket.
Are The Events Fancy Dress?
Yes! Fancy dress is 100% encouraged at our events, for specific theme ideas please head to the specific event page that you would like to attend – the crazier the better! (Please note that you will not be permitted to bring feathers on to boat parties due to their potential for environmental impact).
How Do I Sign Up To Become A Member?
Membership is free and updates you on all of our upcoming events, as well as regular offers / discounts.
To sign up visit our Membership page here.
Disabilities / Wheelchair Access?
We promote our events as inclusive and open to everyone, however we ask you to consider that each of the venues that host and run these events are different, and many have unique layouts which could mean a venue is not suitable for everyone’s needs.
We understand that this is a delicate process, and to ensure the venue hosting the event is suitable for your needs, please contact our customer service team BEFORE you book the event. We will then clarify whether a venue can accommodate your needs, and we will try our best to accommodate your booking: here.
Age Policy?
Please read the event description of your chosen event, the specific age policy will be detailed here in the Important Info. All entry restrictions are provided to us by the host venues, who follow strict local and national government regulations. Events that are 18+ will require a valid form of ID to be brought with you, as many venues operate a “no ID no entry” policy on the door that confirms customer identity, and is not always attributed to a customers age alone.
